Refund Policy
Return Window
We accept returns within 30 days of receiving your order.
Return address:
Return Requirements
To qualify for a return, your item must be unused, unworn, and in its original condition; have all original tags attached and come in the original packaging; and include proof of purchase, meaning your order number.
Items that have been worn, damaged, altered, or returned without authorization will not be accepted.
How to Start a Return
First, email our customer support team at service@clorgwalk.com to request a return.
Then, ship your package using a trackable shipping service to the address below:
service@clorgwalk.com
Please note: customers are responsible for return shipping costs; no restocking fee is charged; and you should keep your shipping receipt for reference.
Refunds
Once your returned item is received and inspected, we'll notify you of the approval status.
If approved, refunds are processed within 7 business days of receiving your return, and the funds are credited to your original payment method within 5 business days after processing.
Refund Amount
Orders without discounts or promotions receive a full refund of the item price. Shipping and insurance fees are non-refundable. Orders purchased during sales or promotions may have adjusted refund amounts. For detailed assistance, please contact our support team.
Important Notes
Unauthorized returns may not be accepted. We are not responsible for parcels lost or damaged during return shipping, so always use a trackable service and save your receipt. This policy applies only to purchases made directly from the clorgwalk website.
Need Help?
If you have any questions about returns or refunds, please contact us: service@clorgwalk.com