Privacy Policy

What this guide covers

clorgwalk is a brand owned by Shenzhen Zhiwei Culture Media Co., Ltd.("Company," "we," "our," or "us"). This guide explains how your personal information is collected, used, stored, shared, and protected when you visit our website, make a purchase, or use any of our other services.

It also tells you what rights you have over your data and how to reach us if you have questions. Please read it before using our services. If you don't agree with it, please don't use them.

We update this guide from time to time, and the "Effective Date" at the top changes when we do. If a change materially affects your privacy rights, we'll let you know on our website or directly.

What we collect

When you order, we get the information you fill in: name, email, billing address, shipping address, phone number, and payment information.

When you browse, some information is recorded automatically: IP address, browser type and version, operating system, device identifiers, referring and exit pages, time spent on pages, and other browsing behavior.

With your consent, we may also email you about our store, new arrivals, offers, and other updates.

How we use it

To process transactions and fulfill orders; provide customer support and answer your questions; manage delivery, returns, and refunds; improve the website and user experience; send service updates and promotions, with your consent; detect and prevent fraud or unauthorized activity; and meet legal requirements.

About consent

Information you give to complete a transaction, verify payment, or arrange a return is used only for those specific things. If we want to use it for something else, like marketing, we'll ask you separately.

Changed your mind? Email service@clorgwalk.com anytime to withdraw consent. Once we receive it, we'll stop collecting, using, or disclosing your information, except where the law or a contract requires us to keep it.

Where your data lives, and whether payment is secure

Our store runs on the Shopline platform, which provides our e-commerce infrastructure. Your data is stored securely within Shopline's data infrastructure, behind firewalls.

On payment: when you use a direct payment gateway, your information is encrypted and processed under Payment Card Industry Data Security Standard (PCI-DSS) requirements. Credit card data is kept only as long as needed to complete that transaction, then securely deleted.

All the payment gateways we use comply with PCI-DSS guidelines. For details, see Shopline's Terms of Service and Privacy Policy.

Do we share it with third parties?

Some third parties (payment processors, logistics partners, analytics tools) may access, process, or store your personal information while helping us. Each follows its own privacy policy, and we suggest taking a look at them.

These third parties may be located outside your country. Depending on where they are, your information may be subject to different laws (for example, the U.S. Patriot Act).

Once you leave our website or are redirected to a third-party site or app, this guide and our Terms no longer apply.

Links: Our website may contain links to other sites. We're not responsible for how they handle privacy, and we suggest reading their privacy statements.

How we keep data secure

We use appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction.

Payment information you provide is encrypted with SSL and AES-256. No system can guarantee absolute security, but we follow PCI-DSS standards and industry best practices.

Age requirement

By using our website, you confirm you've reached the age of majority where you live, or that you've consented on behalf of minors in your care.

Will this guide change?

Yes. We may change it at any time, and changes take effect when posted on our website. If a change is significant, we'll notify you prominently on our site so you know how data collection and use may be affected.

If clorgwalk is acquired by or merged with another company, your information may be transferred to the new owner so services can continue.

Your rights and how to reach us

Depending on where you live, you may be able to: access the data we hold about you; correct inaccurate or incomplete information; request deletion (the "right to be forgotten"); and restrict or object to how we process your data.

To exercise these rights, ask a question, or file a complaint, email our Privacy Compliance Officer at service@clorgwalk.com.

We'll respond within a reasonable timeframe, in line with applicable law.

Thank you for trusting clorgwalk. We're committed to safeguarding your personal information and being clear about how we handle your data.