Exchange Policy

Exchanges: Four Things to Know

1. Timing: request within 30 days of receiving your order.

2. Scope: exchange for a different size or style.

3. Cost: exchanges are free; you cover the shipping cost.

4. Condition: items must be unused, unworn, and in perfect condition — unless they are defective due to manufacturing, damaged in shipping, or the wrong product, in which case we accept the exchange regardless of condition.

Then Follow This Path

• Email service@clorgwalk.com with your order number, the item(s) to exchange, the reason, and the new size or style you want.

• Our team will provide the correct return address based on your location.

• Print the return label we provide and attach it securely to the outside of the package.

• Ship it via a local postal pickup or drop it off at the nearest post office.

• Once shipped, email the tracking number to our support team.

• After we receive and inspect the package, we will ship the replacement within 3 business days and email you a new tracking number.

Inspection

All exchange items must pass inspection before the exchange is processed. We appreciate your understanding and cooperation.

Need Help?

We will assist you throughout the exchange process. For questions, contact service@clorgwalk.com.